IT Service Desk Analyst/1st Line Support – Worthing, West Sussex/Remote/WFH 3 month rolling contract/£200 per day (Inside IR35)/2 days per week in the office in Worthing, West Sussex IT Service Desk Analyst/1st Line Support: Hours: 37 hours per week on a rotating shift basis Mon-Fri shifts: 7am-3pm, 8am-4pm or 9am-5pm Your responsibilities as their IT Service Desk Analyst/1st Line Support will include: Primarily assisting the projects team with onboarding our 3rd party suppliers into the company systems using Active Directory, ServiceNow, Horizon and a variety of bespoke utility applications. Dealing with telephone calls and emails from end users for IT support and service requests. Performing 1st level triage and support in the resolution of end user issues. Taking ownership of end users issues all the way through to resolution. Logging, prioritising, categorising and updating incident, problem and request tickets. Troubleshooting issues over the phone and with the use of remote desktop access tools. Ticket reassignment to 2nd and 3rd level resolver and fulfilment teams when necessary. Working with 3rd parties and vendors in the resolution of support tickets. Acting as an ambassador for IT and delivering high levels of customer service with a goal to exceed end user expectations. It is an exciting time to join my client and there’s a buzz across our business, and IT, analytics and projects are at the heart of it all. There aren’t many teams who can say their work is critical to the nation. But it’s something we take huge pride in. And it’s why we’re migrating to leading technology, upgrading networks, replacing vital infrastructure and more. Helping them shape an IT, analytics and project function that’s fit for the future, you’ll need an appetite for change and bags of ideas. Our people walk the talk too – driven by a passion to improve our communities and environment. Overview of the IT Service Desk Analyst/1st Line Support role: Due to a continuous period of IT transformation and growth, they seek a customer focused super star to join our amazing service desk team as a IT Service Desk Analyst/1st Line Support. You will be provided with full training and on-going support in-order to be fully equipped to provide a great level of customer service and IT support to both office and operational staff as well as the opportunity to work on exciting transformation projects. About you: An experienced IT Service Desk Analyst/1st Line Support with a strong interest in IT and would love to work in a technical environment. Either way you will have excellent customer service and communication skills, love helping people and enjoy problem solving and learning new things. The ability to work under pressure and to targets and service level agreements (SLA’s) is essential, as is the ability to work on a rota basis. An understanding of ITIL and/or experience of ServiceNow is desirable but not essential. IT Service Desk Analyst – Worthing, West Sussex/Remote/WFH 3
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Rate: | £200 per day (Inside IR35) | |
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Type: | Contract | |
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Location: | Worthing/WFH/Hybrid | |
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Country: | UK | |
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Contact: | Alan Parker | |
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Advertiser: | REAL Technical Solutions Limited | |
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Email: | Alan.Parker.A1E0B.7A3CD2A@apps.jobserve.com | |
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Start Date: | ASAP | |
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Reference: | JSAPSERVICEDESKWORTHCON | |