March 5, 2019
London or Birmingham, United Kingdom
Job Type
Excellent Competitive Salary and Benefits, including a car allowance


A leading global financial services (industry knowledge is NOT essential) company seek an experienced and confident Senior Unified Communications Engineer, to work within a project and implementation orientated role, ensuring global and regional projects are implemented to the highest technical standards, with a focus on integration of newly acquired companies. The individual will also be expected to provide technical support, regular maintenance and monitoring to the whole of the company’s global infrastructure with focus on EMEA (Europe, Middle East & Africa) regional time zone, as well as being an escalation point from other teams.

Responsibilities for the Senior Unified Communications Engineer, position:

  • Able to technically lead major projects, making decisions, liaising with both project management and business line management.
  • Focus on project work, collaborating heavily with the Mergers and Acquisitions team, travelling to new acquisitions across EMEA.
  • Able to identify existing communication systems within acquisitions and solution integration into the company’s infrastructure.
  • Working with global teams and architects to implement and adhere to global standards.
  • Working with business leaders to implement new solutions.
  • Follow ITIL and Service Management Processes such as Incident, Problem and Change management processes.
  • Working with 3rd party suppliers to implement their products where relevant with the businesses systems.
  • Ensure that the infrastructure performance, integrity, availability and security is never compromised.
  • Creating standards and architectural documentation to be used both regionally and globally, with focus on new acquisition handover to the Operations team.
  • Implementation or transition of Skype for Business.
  • Implementation or transition of O365 with a focus on mail migration.
  • Support BAU Operations team in maintenance and problem solving.
  • Create standards and architectural documentation with focus on transition to BAU Operations team including IT Service Desk.

Experience required for the Senior Unified Communications Engineer, position:

  • Expert at supporting, installing and modifying O365 including the Portal and PowerShell admin tasks.
  • Expert in implementation and migration of Skype for Business including conference room-based systems, PBX Online and cloud connectors.
  • Knowledge of Active Directory Services including DHCP, DNS, ADSS, GPOs across a multi domain environment.
  • Extensive knowledge and experience of working with and supporting PC’s/Laptops, networks and wide area communications across multiple sites and regions.
  • Demonstrable experience of working for a large enterprise, familiarity with IT frameworks such as ITIL. An understanding of the advantage for Change and Incident Management processes to the organisation.
  • Knowledge of O365 PowerShell scripting.
  • Knowledge of Azure, Nasuni and other cloud-based systems.
  • Knowledge of backup systems and technologies such as ComVault and cloud based systems.


Desirable experience required for the Senior Unified Communications Engineer, position:

  • Knowledge of Cisco, Mitel and VOIP phone systems.
  • Knowledge of Microsoft licensing around O365.
  • Good exposure of Cisco network technologies including wireless and main network protocols/standards.
  • Knowledge of infrastructure monitoring tools such as SolarWinds.
  • Knowledge of mobile device management such as Intune.
  • Knowledge of Multi Factor Authentication across mobile and corporate devices.

Person Specification required for the Senior Unified Communications Engineer, position:

  • Takes an intuitive approach to problem solving at a global level.
  • Ability to diagnose, troubleshoot and resolving complex problems, owning incidents and projects from start to finish.
  • Ability to think logically and analyse technical information.
  • Proactive and efficient approach to system reliability.
  • Manage own time effectively to ensure daily activities are dealt with efficiently and prioritize work load accordingly.

Education/Certification required for the Senior Unified Communications Engineer, position:

  • A minimum of 5 years of experience in a related position at a large or enterprise level organisation.
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